News Brief

Product Support for Sage Accpac ERP Version 5.3 Discontinued 9/30/2008
Sage Software has announced that Sage Accpac ERP 5.3 will no longer be supported effective September 30, 2008. Sage will continue
to provide technical assistance to customers and partners for Sage Accpac ERP versions 5.4 and 5.5. As a result you will no longer be able to call in for technical assistance should a minor issue arise. However if your maintenance assurance is current you can upgrade to the current version of Sage Accpac ERP. For more information please contact us at 1-866-300-7898.
Just What is the Extended Enterprise Suite that Sage keeps Referring to?
Sage Accpac Extended Enterprise Suite consists of Sage Accpac ERP version 5.5 with integrated CRM. The Suite combines the benefits of ERP and CRM to support integrated front and back office business processes and workflow. This improves decision making ability by providing insight into what is happening within the business, enhances collaboration between departments and facilitates improved customer relationships by providing employees from across the business with one complete and consistent view of the customer.

“Small and medium-sized businesses need simple, integrated business processes, workflows, and access to reliable information,” said Laurie Schultz, Sage Software general manager for Sage Accpac. “An extended enterprise solution provides transparency and control over the entire business. With simplicity in product and pricing, new, improved support offerings, and better synchronization of complementary application availability, the convenience and value offered by our new Sage Accpac Extended Enterprise Suite is our next step in that direction, and you’ll see more of this approach from Sage Software in the future.”

Sage Accpac ERP now includes SageCRM, an easy-to-use, quick-to-deploy Customer Relationship Management solution comprising Sales, Marketing and Customer Service Automation. Simplified workflow is also supported through tighter integration with Sage Accpac HRMS (human resource management system) and Sage FAS Fixed Assets.

Also supporting an extended view of the enterprise is the new analytical dashboards feature. The dashboards provide easily accessed snapshots of the business that help managers better analyze, predict, and manage business performance. Key performance indicators, such as age of accounts, are instantly available, providing alerts that can be turned into actions through collections, payables and other tasks, resulting in potential cost and cash flow improvements.

This latest version of Accpac also provides significant usability enhancements throughout the system, including a new Account Rollup feature that supports automatic account consolidation in the general ledger, new multicurrency revaluation options, and streamlined processes for managing job tracking.

Best of all, the CRM server and a single user is FREE and now bundled with version 5.5 of Sage Accpac ERP, a value of approximately $6,000.  For more information, please contact us at sales@stonefield.com

General Ledger – Account Code Change

What is Account Code Change for Sage Accpac ERP?

Account Code Change for Sage Accpac ERP lets you change General Ledger account codes quickly and easily.

Just add the new account codes to the account code list, and post them to change all of the records in your Sage Accpac ERP database. After your changes have been posted, print the audit log to check the changes.

Account Code Change Key Features

  • Change account codes quickly. All information, including account balances, history, and transactions will be associated with the new number.
  • Print a list of changes before they are posted. After posting, an audit log of all changes is provided.
  • Change account codes in Accounts Receivable, Accounts Payable, Inventory Control, Order Entry, Purchase Orders, Canadian Payroll, US Payroll, Tax Services, and Bank Services.
  • Copy and combine change options, quickly creating new accounts based on existing accounts or combine several current accounts into a single account.
  • Use the Import features to import multiple changes, copies, and combines from one external file.  Use the Change By Example feature to make multiple changes from one example entry.
  • Change an account code to the same number but with a different structure.
  • Change the length of existing G/L account code segments, padding or removing numbers to the left or right end of segments that you are changing.
  • Change account code segment delimiters.
  • Use Toolbar buttons to access multiple change features.

The Change List Window
Account Code Change only makes changes that you explicitly define on the Change List window. Each Change List entry is a separate change task. These entries can be created, edited, deleted, and imported.

An additional function, Change By Example, allows you to make multiple changes using only one Change List entry.

The basic functions for editing an individual change are located to the right of the window.

Function Description

  • New - Adds a new Change List entry. From the Change List window press the Insert key, or click the New button. The New window appears allowing you to create a new entry.
  • Modify - Modifies a Change List entry. Highlight the entry then click the Modify button. You cannot alter the entry’s original change option (change, combine, or copy) but you can edit the structure code, account code, and description fields. Making greater alterations requires that you delete the entry and start over.
  • Delete - Deletes a Change List entry. Highlight the entry then from the Change List window press the Delete key or click the Delete button. A dialog box appears asking you to confirm your decision.

After completing your Change List, choosing the Post option makes the actual changes to your data.

Change List Entries
There are three ways of creating entries for the Change List for Account Code Change:

  • Adding entries to the Change List individually.
  • Using the Change By Example feature to create multiple entries.
  • Importing changes from external files.

Each entry option is discussed in turn.

Single Change Entry Options
Individual change entries are added to the Change List using the New button. Changes must be entered individually if:

  • You are changing account codes that are not in a range.
  • You want to change the structure code and description.
  • You want to combine account codes.
  • You want to copy account codes.

The Action Box Options
On the New window, the Action Box offers three different change options Change, Combine, and Copy. These options create single Change List entries.

Using the Change Option
The Change option replaces the old account code with a new account code in your Sage Accpac data files. The old account code is removed from Sage Accpac ERP.

The following is an example of a Change action:

Using the Combine Option
The Combine option combines two or more accounts into a single target account. The target must be an existing account. Accounts cannot be created during the Combine process. All of the source account’s data records, including account balances, history, and transactions will be merged into the existing or target account. The source account code is then permanently removed from Sage Accpac ERP.

Unlike Change and Copy, you can Combine multiple source accounts into a single target account within the same Change List. Therefore, in one Change List you can have two or more Combine entries, each with different source accounts, combined into a single target account. Such a target account cannot be the source account of any other change action within the same Change List without producing an error.

The following is an example of Combining account codes:

Using the Copy option
The Copy option allows you to quickly establish a new account based on an existing account. Basic information from an existing account master file is copied into a new account. The original account is left unchanged and no account activity or history information is copied.

The following is an example of a Copy action:

Changing G/L Account Segments
In addition to changing account numbers, you can also change the structure of account numbers.

You can change the delimiter that separates each of your account segments. For example, you could replace a dash (-) with a slash (/), so account 1234-100-10 would become 1234/100/10.

You can also change the length of account code segments in your account numbers (such as the account or department segment).

  • If you decrease the length of the segment, you can choose to truncate the characters from the left or right side.
  • If you increase its length, you can add the characters of your choice to the left or right of the existing segment.

For example, you might choose to increase the length of your account segment from 4 to 6 by adding the numerals “10” to the front of each segment, so account segment 1234 would become 101234.

Change By Example
The Change By Example feature creates a series of Change List entries through a basic pattern matching function. Before adding changes to the Change List, the Change By Example window searches the database for any account codes meeting the Change field criteria. Matching account codes changes are displayed in the Matches box. You can then review these suggested changes and, if they are acceptable, press the Done button to add them to the current Change List.

Making Backups
Making backups before posting should be a common procedure. For this reason, Account Code Change always prompts you to confirm backups have been made before proceeding with a posting. When starting a posting, the following message appears:

The importance of ensuring your Sage Accpac ERP data is safely backed up prior to posting changes cannot be overemphasized. When backing up your data, back up the whole data directory, including the *.ddf and *.dat files.

Performing a Data Integrity Check before backing up your data is also strongly recommended. Knowing that your backup data is sound provides a solid working foundation for resolving any future data integrity problems.

The Message Log window displays the following logs:

Audit Log – This log contains successfully posted Change List entries. Retaining a printed copy of this log helps you keep track of changes to your database. Entries remain in this log until they are purged.

Error Log – This log contains unsuccessfully posted Change List entries and a brief explanation of the failure. Retaining a printed copy of this log helps you resolve current errors and avoid future ones as well. Entries remain in this log until they are purged.

Warning Log – This log contains warnings of potential database problems, unrelated to Account Code Change, which were detected during a posting. Entries remain in this log until they are purged.

Viewing, Printing, and Purging Message Logs
The Message Logs — Audit, Error, and Warning — can all be viewed, printed, and purged using the following procedures.

Printing / Purging Any Message Log
Purging clears message logs of their entries. Entries remain in any Message Log until it is purged. Message logs must be printed before being purged so the purge utility is part of the printing process.

Before posting another Change List, the Error Log must be printed and purged in order to continue. If the Error Log has not been purged and you attempt a posting, the following error message is displayed:

Purge Error Log warning message

The following procedure can be used to both print and purge any of the Message Logs. You can also review a log before printing using Print Preview. A full discussion of print preview’s review options is found in the “The Print Preview” section, earlier in this chapter.

Sage Accpac ERP and SageCRM Videos Available

We've created a set of Tips & Tricks Videos to help you learn new features and become more productive with your Sage Accpac ERP and SageCRM systems.

Customer Number Change Duration: 3min 55 Seconds
The Customer Number Change module allows you to change customer numbers, combine customers into one account and quickly create a new customer based on an existing customer account. In this tutorial, we'll show you how to use it to combine two customers into a single account which may be necessary if one customer acquires another.
Using Credit Controls to Reduce Risk Duration: 3min 59 Seconds
Selling to customers who are past-due or over their credit limit is a risk to your business. In this tutorial, we'll take a look at how Sage Accpac ERP's credit control features can help minimize the risk to your receivables.
Featured Third Party Product Available

Manage Resources, Products & Services with Technisoft Service Manager
Does your organization have a need for a job costing, equipment tracking, or maintenance scheduling solution for Sage ACCPAC ERP?  Then Service Manager is the solution for any of these needs.  Service Manager has been developed by Technisoft, a designated preferred developer by Sage ACCPAC.  Preferred developers are independent software companies that provide quality, well tested solutions to expand the functionality of Sage ACCPAC.   Service Manager is developed using the Sage ACCPAC software development tools allowing for the product to operate within Sage ACCPAC seamlessly following Sage ACCPAC’s entire framework allowing the user to have a consistent experience.  Service Manager has been developed and implemented over the past 21 years and has matured to a robust and well tested solution.

At the heart of Service Manager are jobs.  Jobs may be broken down into several phases.  The key benefit to this is that each job and all phases within that job can collect cost information, track revenues, and do so for both actual and budget values.  These lines may be detailed time entries from multiple individuals, usage records for assigned pieces of equipment, sub contractor services, and all billing documents per each job or phase.  A purchase order may be created from within service manager to associate the receipts so that goods may be assigned to the job.  A RMA and sales order may also be created within Service Manager that is associated to the job.  The RMA may be either a return from your customer to your organization or a return to your vendor.  Any job or job phase may have either type of RMA or even both.

Service Manager also enables you to correctly bill your jobs by issuance and tracking of service contracts.  Service contracts may be sold as an individual item, or as warranty for services previously performed or for equipment sold.  The ability to define the coverage for service contracts is robust allowing for a type of service to be covered while offering reduced rates or discounts on additional services or equipment purchases.

Equipment tracking can be either client / customer equipment or it can also be equipment that is internal to your organization.  Details about equipment can be tracked based on the make and model of equipment in addition to the individual items.  When equipment is associated with a job, the usage or meter reading can be tracked.  This can then allow for advanced maintenance of the equipment such as scheduling preventative maintenance based on usage or service contract.

Service manager includes the ability to schedule jobs and maintenance tasks, and to see the availability of assets such as equipment and employees.    To increase the productivity of assigned employees, additional service manager modules are available to add the ability to enter information on jobs while in the field either in an online or offline mode.  The PDA service is the first such module. 

This module allows for the tracking and entering of data on mobile phones or PDA’s.  The devices this operates on are Windows Pocket PC 2003 or Windows Mobile 5 devices.  If the device has wireless internet access then the data is entered and updated to the Sage ACCPAC system live.  If the devices do not have wireless internet access, then the job information is downloaded to the device and changes will take effect the next time the device is synchronized. 

If remote availability is needed on a PC, the employee web portal module for Service Manager is available.  An employee may log into the internet site and enter new jobs or add additional information about jobs from any site with internet access.  The employee portal can be a standalone web site or as a plug in to Sage CRM.  A separate login capability is included with the standalone employee portal and standard CRM security would apply when used as a CRM plug in.  A customer portal will soon be available.  This stand alone web site allows for customers to log in and create a service request.  This web site is outside of Sage CRM.  A customer may also view the progress and status of existing jobs.

Another capability of Service Manager is the knowledge base.  Faults, symptoms, and solutions are tracked allowing for the building of a knowledge base based on the make and model of equipment.

This knowledge base may be searched allowing for fast resolution to known issues.  Many standard reports are available allowing for the analysis of types of jobs, an individual job, service contracts, or a make and model of equipment.  Preconfigured forms such as invoices, work orders, purchase orders, and Return Authorizations are also included.  Integration to Icinity Credit Card processing also expands the Service Module functionality so that credit cards may be authorized and accepted as payment for goods and services directly within Service Manager.

If you have any questions or need additional assistance, please contact your Stonefield consultant or email us at sales@stonefield.com for more information.

July 2008 Newsletter
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